1. Introduction
Welcome to ReedFinder. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

2. Definitions
Service: The reed analysis and recommendation services provided by ReedFinder, including the website, mobile applications, webshop, order management system, and customer support.
User: Any individual or entity accessing or using our services.

3. Eligibility and Account Security
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our services. By creating an account, you confirm that you meet this requirement. Accounts must not be shared. If you are using ReedFinder on behalf of a company or institution, you represent that you have the authority to bind that entity to these Terms.

4. Use of Services
Our services are intended for personal and non-commercial use unless explicitly agreed otherwise. You must provide accurate and complete information when creating an account or placing an order. You agree not to misuse our services, including but not limited to attempting unauthorized access to our systems or using our platform for unlawful activities.

ReedFinder’s reed analysis and recommendations are based on user inputs, algorithms, and statistical models. We do not guarantee specific results or outcomes. Users acknowledge that reed performance is subjective and can vary based on individual playing style, equipment, and environmental factors.

5. Orders and Payments
All prices are in EUR and include VAT where applicable. Payment methods accepted include credit card, PayPal, and other options listed at checkout. A binding sales contract is formed once we send you an order confirmation by email. ReedFinder reserves the right to cancel or refuse any order if fraud or misuse is suspected.

6. Feedback, Recommendation Model, and User-Generated Content
By providing feedback, ratings, or scans, you grant ReedFinder a worldwide, non-exclusive, perpetual license to use, reproduce, modify, and analyze such data for the purpose of improving our services and algorithms. You confirm you have the right to provide such data and that it does not infringe third-party rights.

Personal identifiers will be removed, and data will not be shared with third parties without your consent.

7. Shipping and Delivery
All orders are shipped with either Post Austria, GLS or UPS. We offer free shipping for orders over €79 within Austria and for orders over €129 within European Union countries.

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location. We are not responsible for delays caused by postal services, customs processes, or other unforeseen circumstances.

International shipments outside the European Union may be subject to customs fees or import taxes. These charges are the responsibility of the customer. If your country is not listed as a shipping option, please let us know and we will find a solution!

8. Returns and Refunds
We accept returns for both defective and non-defective products within 14 days of delivery, provided the item is in new condition and the original seal is intact.

Refunds are processed within 14 days and issued to the original payment method. Return shipping costs are the responsibility of the customer. No restocking fees apply.

We also accept exchanges for eligible products.

Important: As reeds are hygiene-sensitive products, items can only be returned if the original packaging seal remains intact and undamaged. This policy is in accordance with EU Directive 2011/83/EU, Article 16(e).

If your item is defective or damaged, please contact us within 14 days for a replacement or refund at info@reedfinder.com.

9. Intellectual Property
All content on ReedFinder, including logos, text, graphics, software, and proprietary algorithms, is the property of ReedFinder and is protected by copyright and trademark laws. Users may not reproduce, modify, reverse engineer, or distribute any content without prior written permission.

10. Privacy Policy
Our privacy practices are outlined in our separate Privacy Policy, which forms an integral part of these terms.

11. Limitation of Liability and Indemnification
ReedFinder is provided on an "as is" basis. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the services directly causing the issue. You agree to indemnify and hold ReedFinder harmless from any claims, damages, or losses resulting from your misuse of the service or breach of these terms.

12. Service Modifications and Termination
ReedFinder reserves the right to modify, suspend, or discontinue any part of its services with appropriate notice. We may terminate or suspend your account if you violate these terms or engage in harmful activities. Scheduled maintenance or unforeseen service interruptions (e.g., due to technical issues or force majeure events) are not grounds for liability.

13. Third-Party Links and External Services
Our platform may include links to third-party websites or services. ReedFinder is not responsible for the content or practices of these third parties, and your interactions with them are governed by their respective terms and policies.

14. Force Majeure
ReedFinder shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including network failures, or other events deemed as force majeure.

15. Dispute Resolution and Governing Law
Any disputes arising from these terms or your use of the services shall first be attempted to be resolved through amicable negotiation. If no resolution is reached, disputes shall be submitted to binding arbitration, unless local law requires otherwise.

These terms are governed by the laws of Austria and the European Union, without regard to conflict of laws principles.

If you are a consumer within the EU, you may also submit disputes for online resolution through the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Nothing in this section deprives you of rights granted by mandatory consumer protection laws in your country of residence.

16. Data Security and Cookies
ReedFinder employs security measures to protect your data, implementing all reasonable security measures. Our use of cookies and other tracking technologies is detailed in our Privacy Policy. By using our services, you agree to our data collection practices.

17. Notifications and Updates
We will notify users of significant changes to these terms via email or notices on our website. Continued use of our services after such notifications constitutes acceptance of the updated terms.

18. Contact Information
If you have any questions or concerns about these terms, please contact us at:
Email: info@reedfinder.com

19. Hygiene Disclaimer and Consumer Acknowledgment
All reeds sold by ReedFinder are physically unplayed and inspected for quality assurance. However, to analyze and recommend reeds accurately, we may open the original sealed packaging before resale for analysis and labeling purposes only.

By purchasing from ReedFinder, you acknowledge that:
• You are receiving a new reed that may have been opened only for analysis and labeling purposes.
• Once the packaging seal is broken by the customer, the item cannot be returned due to hygiene regulations.
• ReedFinder accepts no liability for allergic reactions or sensitivities caused by the purchased product.

20. Severability and Entire Agreement
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and ReedFinder and supersede any prior agreements regarding the services.

Thank you for choosing ReedFinder to enhance your music experience!